Enterprise & Operating Model Transformation

Enterprise & Operating Model Transformation is about fundamentally redesigning how your organisation* creates and delivers value. This service goes beyond incremental fixes; we redefine the core components—structure, processes, technology, and talent—to build a lean, agile, and resilient enterprise that can outperform the market.

We help organisations shift from legacy structures to future-proof operating models (OMs) that are optimised for digital workflows, data-driven decision-making, and sustainable growth (ESG). This transformation is essential when facing:

1. Significant market disruption or competitive pressure.
2. Inefficient scale, excessive bureaucracy, or siloed functions.
3. Major strategic shifts (e.g., pivot to a new service/product line).
4. The need to rapidly integrate new technologies (AI, automation).

Our approach ensures alignment between your Enterprise Strategy (what you want to achieve) and your Operating Model (how you execute it).

Key Outcomes & Impact

A successful OM transformation delivers a unified, high-performance organisation that unlocks new revenue streams and dramatically reduces friction and cost.

1. Cost & Efficiency Gains: Achieve 15-30% reduction in operating costs by eliminating duplication, consolidating roles, and automating transactional tasks across functions.
2. Agility & Speed: Implement flatter organisational hierarchies and cross-functional teams, reducing decision-making latency and accelerating time-to-market for new products and services.
3. Customer & Employee Experience (CX/EX): Create seamless, end-to-end digital experiences for both customers and employees by digitising core processes and empowering the workforce.
4. Technology ROI: Align IT investments precisely with business outcomes, retiring legacy systems and maximising the return on investment from modern digital platforms.
5. Sustainable Compliance (ESG): Embed Environmental, Social, and Governance (ESG) objectives directly into the operating model, linking performance metrics to sustainability goals and improving stakeholder trust.

Typical Scope & Execution

The scope of an Operating Model transformation is comprehensive, addressing all levers of the modern enterprise. We typically structure the engagement around the following key pillars: